Phone: +7 (495) 933 04 04 English Русский
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Reservations

ON-LINE BOOKING:

Book your room in Moscow in 1 minute! Best Price Guaranteed when you book on-line on the official hotel web-site:




OUR TERMS AND CONDITIONS:

• How to book a room online on the official hotel web-site:

  1. Use the booking box on any page on the Katerina Park official website to go to the hotel online booking page.
  2. Enter the details of booking: dates of your stay, number of guests, promo-code (if having).
  3. Choose the preferable rate and press "Book" button.
  4. Check the details of your booking.
  5. Order Transfer to the hotel and Extra services if required.
  6. Enter the guest details (name and surname, email). Please provide actual email address, where your room confirmation will be sent.
  7. Read and accept the Booking Conditions and Cancellation Policy. Confirm your booking with "Book now" button.
    You will be redirected to the bank page for payment with credit card.

  8. We accept the following credit cards for payments:
    • VISA International
    • MasterCard Worldwide
    • American Express
    • JCB International
    • Diners Club


    Credit card payment security
    When paying by credit card, you will be forwarded to the website of electronic payments. To ensure reliable communication between the client and katerinainn.com, we use the protocol SSL (secure socket layer), to provide the maximum protection of the information. Further transmission of the information is done via safe high protected networks of the bank. A personal and banking data of the client is not available to employees of online store.
  9. Enter credit card information for the payment.
  10. When the on-line reservation in made and paid, a confirmation letter with reservation number will be sent automatically by email, provided on the booking step.
  11. When you arrive at the hotel, you need to check-in and receive your room-key. If you are a Non-Russian resident we need to register your passport number.

• Booking Conditions & Cancellation Policy:

  • Standard Rate:  
  1. Must be guaranteed by credit card at time of booking. Funds are blocked for one night.
  2. Payment is made on arrival.
  3. Reservation may be modified or cancelled not later than 12:00 (noon) Moscow time one day prior to arrival.
  4. In case of late modification, cancellation or no-show you will be charged for one night.
  • Non-refundable Rate:  
  1. Reservation is non-refundable and cannot be modified or cancelled.
  2. In case of modification, cancellation or no-show you will be charged for all nights.
  3. Reservation must be guaranteed by credit card at time of booking. The funds are blocked for all nights.
  4. Payment is made on arrival.

• How to modify or cancel your reservation:

  • Please read the rules of the Booking Conditions & Cancellation Policy.
  • Cancel your reservation:
    Please use the online self service tool "Cancel Your Booking" on the hotel reservation page.

• Check-in / Check-out & Hotel rules:

  • Your room is available for check-in from 14:00 (2:00 pm).
    Check-in between 00:00-10:00 am is subject to 50% of room rate of one night; in other cases the guest will be accommodated as room becomes available.
  • The latest time for check-out is at 12:00 (noon).
    Check-out before 6:00 pm is subject to 50% of room rate of one night at the last night rate. Check-out after 6:00 pm is a subject of full room-rate charge of one night at the last night rate. Late check-out is subject to availability and has to be confirmed by the Front Desk.
    Early departure, inform Front desk before 12:00 on the day prior to the confirmed departure date to avoid penalty of 1 night at the last night rate.
  • Children under 12 years old - free of charge in parents room with extra bed upon necessity.
  • Pets are not allowed in the hotel.
  • Katerina Park is 100% non-smoking hotel.


For booking of Katerina Park hotel via telephone please contact our reservation department:
Tel: +7 (495) 933 04 01  
Fax: +7 (495) 795 24 43
Email: reservations.park@katerinahotels.com